HelpNow Terms and Conditions
Last Updated: September 20, 2026

Welcome to HelpNow. The following Terms and Conditions ("Terms") govern your use of the HelpNow mobile application (the "App") and the website located at helpnowapp.ca (the "Service"), operated by the Canadian Senior Connect Society ("we," "us," or "our"), a registered society in British Columbia, Canada (Incorporation No. S0085529).

By accessing, downloading, or using the App or Service, you agree to be legally bound by these Terms. If you do not agree to these Terms, you may not use HelpNow.

1. Emergency Services Disclaimer (CRITICAL NOTICE)
HELPNOW IS A LOCALIZED PEER-TO-PEER COMMUNICATION AND FAMILY CONNECTIVITY TOOL. IT IS NOT A MONITORED EMERGENCY DISPATCH CENTER, MEDICAL ALARM SYSTEM, OR PROFESSIONAL RESPONDER SERVICE.

• HelpNow does not monitor alerts, dispatch emergency vehicles, or contact public safety answering points (such as emergency services) on your behalf.
• All alerts, wellness updates, and location broadcasts are transmitted strictly to the personal contacts you designate as your "Trusted Contacts."
• We do not guarantee that your Trusted Contacts will receive, read, or respond to any alert sent via the App. You acknowledge that reliance on the App for critical personal safety is entirely at your own risk. IF YOU ARE EXPERIENCING AN IMMEDIATE MEDICAL, CRIMINAL, OR LIFE-THREATENING EMERGENCY, YOU MUST CONTACT LOCAL EMERGENCY SERVICES DIRECTLY.

2. User Eligibility and Profile Accuracy
You are responsible for ensuring that all personal details saved under "My Profile"—including your exact home address, apartment/unit number, city, and postal code—are accurate and kept up to date. Providing incorrect profile information may result in your Trusted Contacts receiving inaccurate location details during a safety alert.

3. Location Tracking Permissions
The vital functions of the App require active and continuous access to your mobile device's precise geographic location data. By using the App, you grant permission for HelpNow to track and share your location in accordance with our Privacy Policy. You acknowledge that if you disable location tracking or background permissions on your device, the App will be unable to transmit accurate safety data to your Trusted Contacts.

4. Premium Subscriptions and Billing
HelpNow offers optional premium features, including support for multiple trusted contacts and "Select All" broadcast capabilities.
• Pricing: Premium access is billed on a recurring subscription model at CA$2.99 per month or CA$20.99 per year.
• Payments & Renewal: Subscriptions are processed securely through your respective mobile device marketplace (Apple App Store, Google Play Store, or Amazon Appstore) and will automatically renew at the end of each billing cycle unless canceled.
• Cancellation: You may cancel your subscription at any time through your mobile platform account settings. No refunds are provided for partial subscription periods.

5. Limitation of Liability
To the maximum extent permitted by applicable Canadian law, the Canadian Senior Connect Society, its directors, officers, employees, or volunteers shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from (i) the failure of any alert or notification to transmit; (ii) the failure or delay of a Trusted Contact to respond to an alert; (iii) temporary application downtime or loss of GPS tracking accuracy; or (iv) any unauthorized access to your device data.

6. Governing Law
These Terms shall be governed by, interpreted, and enforced in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

7. Contact Information
If you have any questions or require legal clarification regarding these Terms, please contact us at:
• Organization: Canadian Senior Connect Society
• Address: Burnaby, British Columbia, Canada
• Email: contact@helpnowapp.ca