Frequently Asked Questions (FAQ)
Is HelpNow a monitored emergency or medical dispatch service?
No. HelpNow is strictly a non-emergency family connectivity tool. We do not monitor alerts, dispatch vehicles, or call emergency response teams on your behalf. All alerts and check-ins are sent directly to your chosen Trusted Contacts. If you are experiencing an immediate medical or life-threatening crisis, please always call emergency services directly.
How much does the app cost?
The core functionality of HelpNow—including primary messaging, location support, and core communications—is entirely Free. We also offer an optional Premium Plan for CA$2.99/month or CA$20.99/year which unlocks support for multiple trusted contacts and our lightning-fast "Select All" broadcast capabilities.
Is my personal location data safe?
Yes, absolutely. Your privacy is our society's top priority. Your precise geographic location data is captured strictly to operate the core tracking features of the app and is only visible to the specific individual family members or friends you authorize inside your Trusted Contacts menu. We will never sell, lease, or trade your data to third parties.
What if I don't know how to use smartphone apps?
No one is left behind. If you or a loved one prefers a traditional, telephone-based connection point over a smartphone app, you can reach out directly to the Senior Connect Call Centre at 1-833-853-9727 for community resource guidance and human support.